Let us worry about shipping charges!
Since we ship our products internationally, we believe it is important to notify our customers regarding following:
CashmereHome.com is based in SAR Hong-Kong and complies with SAR Hong-Kong regulations; however, your country may have different requirements for importing our products. Now, we can't be liable for any additional duties, taxes or surcharges that you may have to pay on delivery to your country. Please note that any country, regional or local charges and/or tax is/are the sole responsibility of the buyer.
* Gift cards
* Any item that is returned more than 45 days after purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or via Contact Us form.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
26th Floor, Beautiful Group Tower, 77 Connaught Road, Central, Hong Kong (receiver name: Barnstone Limited).
To return your product, you should mail your product to: 26th Floor, Beautiful Group Tower, 77 Connaught Road, Central, Hong Kong (receiver name: Barnstone Limited).